Shipping

We hold stock of most items and aim to dispatch your order within 48 hours of receiving it (Monday to Friday, if ordered before 12pm).

You shall receive an email confirmation once your order is dispatched. If you do not receive your order within 7 working days please contact us on 01299 271836 or email help@cytodoc.com with your name, daytime telephone number, your order reference and a list of the items ordered.

If we have to ship your order directly from the manufacturer you will receive an email from help@cytodoc.com If your order is very urgent please specify this at checkout or call us on 01299 271836.

We will happily deliver to your work address if you are not at home during the day as ‘signed for delivery’, we shall send an invoice confirmation to your card address confirming the alternative ‘signed for delivery’ address.

We normally use Royal Mail or Parcelforce.

Returns and Refunds Policy

2.Exchange / Warranty Policy

We will happily exchange your item as long as it is returned in pristine condition and satisfies the criteria for returning an item as outlined above. In the covering note accompanying your return we would ask you to include details of which item you would like to exchange it for and also a daytime contact number so we can contact you if necessary. If there is any extra charge to pay we will contact you so that payment can be made over the phone. If there is a partial refund due then this will be credited back onto the card used for the original transaction. Products that are unused (accessories and units) can be returned for a full refund less shipping charges and bank / PayPal charges, within 30 days.

Units that have been used but are in as new condition can be returned for a refund within 30 days. A restocking fee will apply

The minimum restocking fees are 20%

Accessories: The personal nature of accessories means, once used, they cannot be returned for refund.

Original shipping charges as well as return postage and insurance on the item(s) are non–refundable. Items returned under warranty will remain the responsibility of the sender including shipping charges.

3. Refunds Policy

When we receive your item returned to us for refund and are satisfied with its condition and the reason for return, we will process a refund for the full amount that was paid for the item in the same form of payment and account originally used for the purchase. Deductions for postage / courier paid on the original transaction will be levied from the refund. Cytodoc reserve the right to deduct up to 20% restocking fee for returned items.
Items returned damaged, or items returned with missing parts will not be accepted under Cytodoc returns procedure and these goods will be returned to the sender.

If you have not received your refund within 7 working days of us receiving your product(s) then please contact us on 01299 271836 although we do try to process refunds within 48 hours of receiving the return. If we have agreed to refund the postal cost for returning your product(s), this will processed either by cheque or against your original credit card transaction.

4. Faulty Items

If your product(s) develops a fault within a reasonable period then you can return it to us and if we find it to be faulty we shall exchange it for you and shall refund your postage in the form of your original payment to us. Please however, phone us first as we may be able to advise you on the products use and function (It may not be faulty). If the fault is due to excessive wear or accidental damage you will not be eligible for an exchange.Until we have seen and assessed the item we cannot make promises to exchange the product(s), some items will need to be referred back to the manufacturer for their assessment too.

Care instructions

All of our items are covered by their manufacturer’s guarantees. We strongly recommend that you read the tags attached to the product(s) and read the care instructions before use.

5.Warranty

is specified and specific to the product purchased. Items under warranty are returned to base or the manufacturer where testing and repairs take place. Wherever possible an item is repaired (in the event that the product is beyond economical repair, the manufacturer or seller may decide that a replacement product is a more viable option) this would be a rare instance. We aim to reunite the customer with their repaired product nice and swiftly.